Air Travel Complaints in Canada

If you have a bad experience flying in Canada, you may want to turn to the Air Travel Complaints Program at the Canadian Transportation Agency. This federal watchdog handles and tries to resolve complaints from the flying public on issues that passengers haven't been able to sort out with the individual airline. Be sure you try to resolve things with your airline first though.

The agency handles complaints on tickets and reservations, on the terms and conditions of carriage, such as lost luggage and being bumped from flights, and on air fares and cargo rates on routes served by only one carrier. The agency claims they resolve about two-thirds of the complaints they get. Some complaints result in an apology; others have been instrumental in changing airline policy. The agency is also a good place to check for information on how airlines and air travel work in Canada, so you can reduce the chances for nasty surprises on your trip.

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