Updated: 03/08/09
The Canada Revenue Agency My Account service provides you with secure access to your personal income tax information online. Some of this information is also available from the Quick Access Income Tax Service.
Tax Information Available on My Account
The My Account service lets you see information on
- your income tax refund
- income tax return assessments
- income tax account balance
- income tax instalments
- Canada Child Tax Benefit and related provincial program payments and balance
- Universal Child Care Benefit payments, balance and statement of account
- GST/HST credit and related provincial program payments and balance
- registered retirement savings plan (RRSP) contributions, deductions claimed, and contribution limits
- Home Buyers' Plan and Lifelong Learning Plan statement information
- Working Income Tax Benefit advance payments
You can also
- get your NETFILE access code
- change your return
- change your address or phone number
- apply for child benefits
- arrange your direct deposit
- authorize your representative
- set up a payment plan
- disagree with your assessment
Registering to Use the My Account Service
To be able to use the My Account Service, you must first register for a Government of Canada epass.
To register for the Government of Canada epass, you must provide the following personal information so the Canada Revenue Agency can authenticate your identity
- Social Insurance Number
- date of birth
- amount reported on line 150 (Total Income) of your 2007 or 2008 filed and assessed income tax return
- current postal code or zip code (for Canadian and U.S. addresses)
You then create a User ID and password, and select and answer three questions.
A Canada Revenue Agency activation code will be mailed to your current address on file with the Canada Revenue Agency. This will take about 5 business days (15 business days outside Canada and the United States).
You will need the activation code to use the My Account Service for the first time. Be sure to use the Canada Revenue Agency activation code before the expiry day given in the letter you receive. After that you will be able to log in to the My Account services using your User ID and password.
Computer Requirements for My Account
You will need to use a secure browser with 128-bit secure sockets layer 3.0 encryption to use the Government of Canada epass and access the My Account service. Various browser, Java Virtual Machine (JVM) and operating system combinations are supported. Check the epass technology requirements for details.
Help with My Account
If you require help using the My Account service, call the Canada Revenue Agency e-service Helpdesk at 1-800-714-7257 from Canada and the United States. From outside Canada and the United States, call collect at 709-772-8371.
