By Susan Munroe
The Canadian Transportation Agency (CTA) is the federal government regulator of the transportation industry in Canada and is responsible for the administration of the Canada Transportation Act. One of the functions of the Canadian Transportation Agency is handling air travel complaints and monitoring air fares.
The CTA handles and tries to resolve complaints from the flying public on issues such as :
Other complaints, such as accessible transportation or problems in an airport terminal, are handled by different agencies in Canada.
As well as resolving complaints from the public, the CTA monitors passenger air fares and cargo rates on routes in Canada that are only served by one carrier. The CTA may order a fare reduced or money refunded to a person who has been overcharged if that is practical. If it found an airline offering a discount fare on a route with competition, and not for a single carrier route, it could order the discount fare to be applied to the monopoly route also.