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Canadian Consumer Information

Use these Canadian consumer information resources to protect yourself and your family when shopping online or off. You'll find tips on buying, how to avoid consumer problems, and what to do and where to complain if you run into trouble.
  1. Cars in Canada (48)
  2. Homes in Canada (24)
  3. Energy Conservation (23)
  4. Food in Canada (12)
  5. Privacy in Canada (18)
  6. Safety in Canada (20)
  7. Scams in Canada (8)

Shopping Online and Shipping to Canada
Shipping charges, duties, taxes, and customs brokerage fees to bring goods into Canada.

Air Travel Complaints in Canada
The Canadian Transportation Commission monitors the Canadian airline industry and handles consumer air travel complaints.

Canadian Bank Reform and the Consumer
Canadian bank reform legislation in 2001 tries to balance consumer protection with the needs of financial institutions in Canada.

Debit Card Fraud
Tips on using your debit card safely and what to do if you are a victim of debit card fraud. From the Canadian Bankers Association.

Canadian Anti-Fraud Centre
This organization tells how to spot scams and how to report them in Canada.

Canadian Consumer Handbook
Tips and advice for Canadian consumers, and a directory of organizations across Canada that can help with consumer problems. From a joint committee of federal and provincial consumer affairs representatives.

Canadian Consumer Information Gateway
Canadian consumer information from more than 400 federal government organizations, provincial and territorial ministries and NGOs involved in consumer relations. Browse through detailed topics or use Search.

Canadian Do Not Call List
Canadian consumers can choose to reduce the number of telemarketing calls they receive by registering their residential, wireless, fax or VoIP telephone numbers on the Canadian National Do Not Call List.

Canadian Motor Vehicle Arbitration Plan
A free program which assists Canadian consumers in disputes with automobile manufacturers about quality and new vehicle warranties. Applies to leased vehicles too.

Complaint Roadmap
Step-by-step instructions on how to make an effective consumer complaint in Canada. Includes a sample complaint letter. From Industry Canada's Office of Consumer Affairs.

Get Cyber Safe
Master simple ways to protect yourself online - from email, to shopping, banking and gaming online, social networking, and using mobile devices and VOIP. From Public Safety Canada.

Federal Government Consumer Organizations
Federal government departments, agencies and Crown corporations in Canada providing services, programs and consumer information to protect Canadians.

Price of Gas at the Pump
Think gas prices are too high, or oil companies are synchronizing prices? Here's what's legal under the Competition Act and what to do if you have a specific complaint.

Advertising Standards Canada
This association administers the self-regulating standards and guidelines for the advertising industry in Canada. Consumer complaints too.

Canadian Broadcast Standards Council
This is the place if you have complaints about what you see on Canadian television.

Canadian Council of Better Business Bureaus
Includes links and contact information for the Better Business Bureaus in Canada. check on a business or charity, find an accredited BBB business or file a complaint.

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